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Customer Reviews.

service

5

My customer service lady was superb.

10 September 2020

service

5

Good clear information given and extra costs kept as minimal as possible.

05 September 2020

service

5

Tom was brilliant and helpful with the new car and helpful understanding our needs also loaned us a car between getting our new registration

04 September 2020

service

5

A job well done

04 September 2020

service

3

As above

01 September 2020

service

5

My car was looked after and I was kept informed

30 August 2020

sales

5

The team really made me feel that they were interested in making sure everything was sorted for me

25 August 2020

service

4

No issues

25 August 2020

service

5

Found all staff pleasant , polite , efficient and reliable. Went out of their way to arrange an appt to suit me. Tom in "Sales" was particularly helpful when I had a problem , he is a credit to Mini Norwich.

24 August 2020

service

5

Smooth and easy service / process

24 August 2020

service

5

Very attentive and on the ball.

23 August 2020

sales

5

We were treated with great respect by all staff

22 August 2020

service

5

Efficient service

22 August 2020

service

5

I felt it had been well serviced

21 August 2020

service

5

Everyone was really helpful and friendly

20 August 2020

service

5

Really good service

18 August 2020

service

5

Very satisfied indeed. Everything was done as promised and the people were really good to deal with.

17 August 2020

sales

4

It is not as refined or sophisticated as I expected for the money. E.G Why do I have to click a key to open the door. The electronics should be able, as with other similar priced cars, to locate and read thekey through my trouser pocket.

15 August 2020

service

5

Kept me informed when they identified the problem and to how long until I would receive my car back

15 August 2020

service

2

My car was returned with a lot less fuel in it, the inside of the car was very dirty and the system had been reset and not put back to how it was when I dropped it off

15 August 2020

service

5

Painless

14 August 2020

service

5

Booking was very simple and efficient even during COVID. Communication was helpful and clear. I also called back while car was there to ask for a couple of other things to be done and these were completed also.

14 August 2020

service

5

More than helpful. Cooper Norwich is some way out of the city centre where we live, so knowing I was wandering around a shopping centre nearby during coronavirus, they did a Health Check in double time and texted me soon as they had finished.

12 August 2020

service

5

couldn't fault the whole process

11 August 2020

sales

5

very quick was going to have car for September and it arrived 5 weeks early, great news for me.

11 August 2020

service

5

I received the best service from Cooper Norwich.

10 August 2020

service

5

Staff went above and beyond, got me in at short notice and could've easily charged me for something I didn't actually need.

09 August 2020

service

5

Prompt, polite, helpful

09 August 2020

service

5

Fine

09 August 2020

service

5

Very happy

09 August 2020

service

5

Reliable

09 August 2020

sales

5

Everyone was helpful and polite. Tom answered all my questions

07 August 2020

sales

5

Ellis allowed me to collect the car at my preferred date and time and the procedure was straightforward and easy

07 August 2020

service

5

Excellent service as always

06 August 2020

sales

5

Brilliant service

03 August 2020

sales

4

Clear recommendations about VT of previous PCP deal with reasons and advice on new deal. Convenient appointments and delivery of vehicle despite Covid-19 restrictions.

03 August 2020

service

5

Again excellent service

03 August 2020

service

4

Kept me informed

01 August 2020

service

5

Once I arrived shrive was impeccable as ever.

01 August 2020

service

5

There were changes since my last visit due to Covid-19, but I felt at ease with arrangements. Staff were welcoming, courteous and helpful.

01 August 2020

service

5

Efficient fast service

01 August 2020

service

5

All completed

31 July 2020

sales

5

i was very happy with the new experience since covid.

31 July 2020

sales

5

Tom was great, really helpful and gave great service

29 July 2020

service

3.5

Good response when I had a problem, booked my car in and gave it a clean .

25 July 2020

service

5

Excellent Service as always by James Steer & Abbie Hammond

23 July 2020

service

5

No problems encountered

23 July 2020

service

5

No reasons to complain

23 July 2020

service

5

James and his colleagues were very friendly and helpful

21 July 2020

sales

5

Very - Good staff as normal