My customer service lady was superb.

Good clear information given and extra costs kept as minimal as possible.

Tom was brilliant and helpful with the new car and helpful understanding our needs also loaned us a car between getting our new registration

A job well done

As above

My car was looked after and I was kept informed

The team really made me feel that they were interested in making sure everything was sorted for me

No issues

Found all staff pleasant , polite , efficient and reliable. Went out of their way to arrange an appt to suit me. Tom in "Sales" was particularly helpful when I had a problem , he is a credit to Mini Norwich.

Smooth and easy service / process

Very attentive and on the ball.

We were treated with great respect by all staff

Efficient service

I felt it had been well serviced

Everyone was really helpful and friendly

Really good service

Very satisfied indeed. Everything was done as promised and the people were really good to deal with.

It is not as refined or sophisticated as I expected for the money. E.G Why do I have to click a key to open the door. The electronics should be able, as with other similar priced cars, to locate and read thekey through my trouser pocket.

Kept me informed when they identified the problem and to how long until I would receive my car back

My car was returned with a lot less fuel in it, the inside of the car was very dirty and the system had been reset and not put back to how it was when I dropped it off

Painless

Booking was very simple and efficient even during COVID. Communication was helpful and clear. I also called back while car was there to ask for a couple of other things to be done and these were completed also.

More than helpful. Cooper Norwich is some way out of the city centre where we live, so knowing I was wandering around a shopping centre nearby during coronavirus, they did a Health Check in double time and texted me soon as they had finished.

couldn't fault the whole process

very quick was going to have car for September and it arrived 5 weeks early, great news for me.

I received the best service from Cooper Norwich.

Staff went above and beyond, got me in at short notice and could've easily charged me for something I didn't actually need.

Prompt, polite, helpful

Fine

Very happy

Reliable

Everyone was helpful and polite. Tom answered all my questions

Ellis allowed me to collect the car at my preferred date and time and the procedure was straightforward and easy

Excellent service as always

Brilliant service

Clear recommendations about VT of previous PCP deal with reasons and advice on new deal. Convenient appointments and delivery of vehicle despite Covid-19 restrictions.

Again excellent service

Kept me informed

Once I arrived shrive was impeccable as ever.

There were changes since my last visit due to Covid-19, but I felt at ease with arrangements. Staff were welcoming, courteous and helpful.

Efficient fast service

All completed

i was very happy with the new experience since covid.

Tom was great, really helpful and gave great service

Good response when I had a problem, booked my car in and gave it a clean .

Excellent Service as always by James Steer & Abbie Hammond

No problems encountered

No reasons to complain

James and his colleagues were very friendly and helpful

Very - Good staff as normal