Always good service
Always good service
Tom explained everything clearly and despite a few things happening that were out of our control the whole process was dealt with efficiently and I now have my gorgeous new Mini.
Everything was good, especially so during COVID - I managed to get my new Mini the week before lockdown.
Kept informed, quick and easy
Nothing to be dissatisfied with.
Felt safe that the whole process was Covid compliant and that the inspection of my vehicle was thorough.
STAFF COULD NOT HAVE BEEN MORE HELPFUL.
The purchase of my new current Mini was great and Ellis at Mini Norwich was immensely helpful.
It was easy
Tom was very helpful and informative and shows us all the different types of mini that was available for me to compare.
Fall went smoothly, despite Cover d restriction and Scott was helpful and attentive.
The friendly greeting the the professional way the staff welcome you with, and they always give you 100% service.would always go back to cooper norwich to have my clubman looked after.
Everything was smooth and in a timely fashion.
Everything was completed as explained to us. There was no pressure for other services .
The lady that looked after me was very helpful & pleasant.
Because of Chris
Car cleaned and tyre replaced
great service and Jon taylor was brilliant in collecting the car and delivering it home as I had an MRI scan that day
Surprised to find my mini washed and valeted when I picked it up
Covid secure, friendly service advisor, kept fully informed
They were very efficient and such a friendly bunch.
Completed before the agreed deadline.
Nice greeting and car complete quickly and washed a cleaned friendly service
Easy to book in, phoned to check when further work was required, estimate was spot on
EXCELLENT SERVICE THROUGHOUT FROM START TO FINISH. I WAS TREATED AS AN INDIVIDUAL AND THE WHOLE PROCESS RAN SMOOTHLY.
They are all very friendly and we just went there on the off chance and we were told on the door that someone would be with us shortly and they were. Excellent service
Very well dealt with in a pandemic. Safe.
excellent and courteous and professional service in a challenging time.
Professional and thoughtful service accompanied by a true desire to assist the customer when issues arose, rectifying these issues or finding ways around certain circumstances.
I think you under priced my wife's trade in car.
I was always kept informed on the progress of my car.
Work completed on schedule and car returned spotless
Knowledgeable staff who listen to what you are looking for and go the extra mile to ensure you can get exactly what you want
Good customer care
We were treated very well by Tom who listened to what I was looking for in a car and found it for me. I did not set out to buy a Mini but stopped in at the dealer, just for a look. We were impressed by the interest shown in our needs
I asked for a certain date and was aliccated a time that suited my needs
Sophie was brilliant at guiding us through the process from having the initiative to contact us about a car she thought we would love right through to us taking delivery .
Scot with whom we delt was very help full
Excellent communication and updates provided throughout
Very efficient and prompt service
Again this is my second Mini from Coopers Mini Norwich and the level of sales service from Lee Craske whom i have dealt with on both occasions and the after sales service have both been excellent.
Great Customer Service. Great Experience
This is our third mini, but this experience of buying, and quality car we received, has been the best by far. Everything in this car, options chosen in the build and the level of detail have exceeded our expectations.
Excellent customer service
The service is second to none and the staff are very professional and friendly