You serviced the car promptly and I was advised that if I waited an hour or so it would be ready saving me a return journey from Cromer.

Good process and we got what we wanted.

Informed they were doing the mot and it would take 90 minutes and would I like my car washed

Friendly and helpful staff, clean and professional show room. Lee took plenty of time to explain any new additions to the car and how they operated and he was very patient and kind with us, especially as I changed my car order.

Went in for full service, was phoned to tell us what it required, all done satisfactory and car cleaned too, bonus

Professional service as always.

I have explained this is my answer on number 1. I feel someone should visit me at my home to correct the garage error. This is my first mini.

Great service and willing to answer all my questions.

The whole experience was easy from start to finish

Explained what they did in service so all was clear. Very nice surroundings to wait during the service and friendly team of people

We received a fantastic service. A very straightforward purchase/handover. Everything was explained in detail both by the salesman (Tom) and retail manager (Jon). We were always warmly welcomed on our visits to Cooper Norwich and would recommend.

It seemed you were more interested in identifying advisories than actually fixing the problem.

Good service

Well looked after by Scott

Knowledgable, Efficient ,friendly ,fitted into MY schedule,

Followed through with my concerns, delivered good service on time.

The experience was terrible and stressful and I was exploring options to return my car within 14 days . I will certainly share my experience with friends and family in social media so that people don't face such experiences in the future .

The service is what i expected as always from the whole team at cooper mini norwich excellent as soon as you walk through the doors

Again excellent. friendly efficient and helpful

I've already said but everyone was very helpfull

Always a good service from mini norwich

Don't feel the dealer cares, they just want as much money as they can get from a customer. This is my 5th mini so I know all the tricks now!

Had to wait 20 minutes to book car in for service as only one menber of staff in.

First class customer service

All work expected was undertaken in a timely fashion.

Brilliant

Always been easy to deal with

undefined

I got what I wanted.

You did what needed doing and did it properly, quite unusual now...

Very easy to arrange and organise loan car. I liked the short video from the mechanic showing ongoing works to my car. I loved the fact that my car had also been cleaned inside and out for me!

Everything done

You're staff are most polite and nothing is of any trouble

Special thanks to James Steer for all his help

Efficient - slight delay

Folks at Norwich very helpful and friendly. Discuss all repairs with you. Offer good value for money.

happy with service video sent and no further problems with my centre display.

I was treated extremely well and nothing was too much trouble.

This was down to the outstanding level of customer service given to us by Sophie Tudor, her positive attitude, level of product knowledge and customer service was excellent.

Professional service, with very helpful staff who take pride in customer care.

Great service from the staff member and all work done as requested

Our sales person was most helpful, working hard to provide the best experience and outcome for our purchase. He made provisions for the deal to move forward and kept us informed of the progress towards final delivery.

Because of my previous experience with Mini, regarding the blocked windscreen wiper, I am sad to say that I am a little intrusting now so will not score any higher

Kept me informed of progress. Had loan car and James was very helpful showing controls. Work done under warranty.

Staff member responded as soon as we arrived for the car service

Always quick deal with any query- large or small

Awesome Sakes service. A great ambassador for Mini!

Car was serviced as agreed and ready in good time for me to collect.

Very happy with the service and the Coffee is nice lol ??

Video coverage always sent of any work completed on your car . Confidence that work completed