Every part my car needed was put on the car and all worked well because I was pleased with every thing

Would highly recommend Lee at Coopers Norwich when purchasing a car, extremely helpful, knowledgable and friendly.

Considering the lockdown everything was very professional

Kept me informed

Lee, the sales person, was excellent.

Will be better when COVID restrictions are over.

The people are very helpful

Car returned spotlessly cleaner and all items covered

They were very thorough in explaining everything each step of the way. Everyone I spoke to was always friendly and extremely helpful and Lee couldn't was a pleasure to deal with. The best salesman I have every dealt with st Mini.

Yes all went according to schedule

Couldn't fault the process - despite Covid 19 and a lockdown in the middle, there was no delay and Tom was on hand with regular updates.

Tom, the salesman was friendly, professional and sensitive to my personal views, prejudices and tastes. I returned from my test drive somewhat ambivalent, he sensed this and immediately introduced me to a less 'bells and whistles' model. More 'me!'

Even during these difficult times, they managed to provide a great service

Considering the circumstances at the time (Covid) all went smoothly.

Your service staff contacted me in good time reminding me that my service / MOT were due and I was given a date and time slot , explaining the arrangements on the day concerning Covid. All went well and the car was also cleaned for me.

Would happily return for any additional work required on my vehicle

Video sent to me via email of completed service, always helpful.

Professional efficient good customer experience

As above Lee went above and beyond his job to ensure the hand over was perfect even managed to hide the fact my wife had purchased a private number plate for my birthday!

Glen was just so attentive and helpful, despite lockdown restrictions.

Extremely happy with the service I received

great service all round

I advised you of the works and service I wished to be carried out, and that I needed a courtesy car, and everything was done as required and as promised.

Abbie was very professional, efficient and a delight to deal with.

Every member of staff are totally focussed on customer satisfaction. They are so good, it is not like dealing with a garage at all.

Great staff, helped me every step of the way; kept me informed along the way.

Sophie Tudor was fantastic- she did the best job of selling me my dream car, answered all the questions I had and did everything she could to get me the car I wanted at the price I could afford. She was brilliant and I can't fault anything, so happy.

Very polite and friendly staff.

I was informed before hand by email of all that would be happening with my car under the circumstances. Then on the day was welcomed by a very nice young lady at the Mini centre who then rang me when the service/MOT was complete.

Receptionist Lisa was very welcoming, also Tom was very helpful keeping me informed with what was happening. All outstanding issues were dealt with satisfactory, and we would recommend your showroom and service department to anyone

Highest opinion I would give! Don't know if anything will go wrong in near future.

Everything went smoothly and I felt like a valued customer, even though this was my first visit.

Done satisfactorily

I was reassured about the issues with my car and that they were being explored properly.

It was a different experience due to the Covid but the staff did all they could to make my service as quick as possible for which I am very grateful

Very happy with Service.

Always good service

Tom explained everything clearly and despite a few things happening that were out of our control the whole process was dealt with efficiently and I now have my gorgeous new Mini.

Nothing to be dissatisfied with.

Kept informed, quick and easy

Everything was good, especially so during COVID - I managed to get my new Mini the week before lockdown.

Felt safe that the whole process was Covid compliant and that the inspection of my vehicle was thorough.

STAFF COULD NOT HAVE BEEN MORE HELPFUL.

Excellent service

The purchase of my new current Mini was great and Ellis at Mini Norwich was immensely helpful.

It was easy

The friendly greeting the the professional way the staff welcome you with, and they always give you 100% service.would always go back to cooper norwich to have my clubman looked after.

Fall went smoothly, despite Cover d restriction and Scott was helpful and attentive.

Tom was very helpful and informative and shows us all the different types of mini that was available for me to compare.

No issues