The service was very professional and all the staff I had contact with were very pleasant.

Always punctual on commencing the work and finish by the specified time. Everything is explained. so no scary hidden costs!!!! Video health check is reassuring. Always an efficient service for both car and customer. Never a rushed atmosphere.

The entire process was completed extremely quickly and efficiently

Sorted out the service and small I.T problem without fuss

I have had the car for 6 years and always serviced by cooper Norwich, never once have they let me down. They keep you fully informed throughout the process.

The staff were very helpful and welcoming, the salesman was attentive and new what he was talking about

did everything they said they'd do plus phoned me to ask about things that could need doing shortly

Covered all aspects required.

Mini breakdown service was very good

It was really easy to book my car in & the drop off process was just as easy

All expectations met. Car ready when requested. Cleaned as well!

Excellent customer service.

Always a reliable and friendly service

Quick and efficient

Friendly and efficient service

Excellent service throughout the purchase process

Staff were incredible in answering our questions

Prompt, efficient and reasonably priced.

the staff communicated with me regularly throughout the day and I was kept in the loop with regard to charges

Couldn't have asked for anything more. Lee was amazing.

Mot done on time. Car returned to me clean and freshly washed

Always helpful and welcoming

Again due to Mark Swift

Car wash very bad had to wash it again when I got home . There for I was not happy

Everything I requested was done and I could have collected my car earlier than was estimated.

GOOD

very efficient and friendly service

Easy to book car in, comfortable facilities and hospitality whilst waiting for car. Experts working on your car

Perfect all round

Collected Vehicle on time and returned in good time

Fantastic Service from all in the Aftersales team from the Manager Mark Small to my service adviser James Steer

no issues

Always happy to help

Very good service and very friendly

This rating applies to Cooper Norwich Mini only. My score for BMW would be Completely dissatisfied

came in for mot, service and wash, everything went well

As it says. Completely satisfied.

Booked the appointment easily. Service done promptly.

The car was ready quickly, washed and a little cheaper than quoted, the work done was explained fully as was the condition of tyres and brakes all very courteous despite the service area being very busy.

Had a bad experience with another mini dealership

As the service I received from Scott from the moment I first consider changing my 14 year mini to a new one to the day I drove my JCW of the forecourt was first class

Job done well

Everything was fixed within a day and at a reasonable price.

Contacted as soon as the fault was rectified

Again exactly the service we expected and received.

Excellent service

As above. The actual servicing and MOT were carried out in the usual five star standard.

The work on my car was started promptly and finished well within the estimated time I was given.

Very friendly and good service

The service centre carried out the service efficiently [as far as we can judge] and on time and the process and communication was very good.