sales
From browsing to buying , everything that was meant to happen did and it was a smooth purchase.
From browsing to buying , everything that was meant to happen did and it was a smooth purchase.
As I mentioned in the above first box, I felt I was treated very well and looked after.
Pleasant helpful service for sale and purchase new mini
from the moment I walked in through the dear I felt that whether I bought a mini or nor my custom was appreciated
Easy to speak to. Great communication. Called back in a good time frame. Kept in the loop regarding my service plan payment coming out.
Great service
The staff at the Norwich Inchcape are helpful, charming and never made us feel we were being pressured into anything we did not need or want. In all a delightful experience.
All staff very welcoming and friendly. Service from Glen was great, always at the end of the phone to answer any questions
Smooth, punctual, faultless
Id booked a winter check which said FOC when I entered my reg. unfortunately I had to pay. Still not too sure why.
Because it was.
The handover seemed to take an awful long time with the finance guy processing two customers at once. Not ideal.
Good feedback and Information
Easy to book and carried out on time.
See above. Prompt and courteous
Again see above answer
Responsive and all done to time
Was kept informed of all the work being carried out. Video presentation was reassuring.
The sales technician Lee who collected my vehicle arrived promptly and I asked if he could return my car as soon as/prefably before 3pm as I had the school run to make. He made a note, And delivered my car back to me before 2pm. Excellent service.
Carried out work as expected and treated us very well
everything explained and costs given
Excellent customer service
Polite friendly staff. We always feel comfortable
My light warning light had been coming on for some time but I couldn't find which light bulb it was, this was quickly found and a replacement bulb fitted.
Did what they needed to do and inform me of what and why it needs to be done
always keep you informed, go through all work done ,friendly staff ,car is always returned cleaned
Everything was explained... Felt garage was trustworthy as well
because my needs were met in a satisfactory manner.
Excellent customer service. Good communication throughout and my car was even cleaned inside and out.
Very helpful and identified the problem with no issues and solved it the same day.
The sales men were all very helpful and every thing was completed when they said it would be with the added bonus of my car being cleaned!
Found the problem and fixed it
Accommodating to my needs and fitting around time scale I had
Always very thorough. Feels as if my precious Mini is in very good hands.
Loved the presentation reveal!
Car was fixed in timescales give although we were promised it woukd be cleaned and it wasn't it's a minor detail missed.
Went without a hitch.
They clearly value their customers and it shows. As a female who knows nothing about cars its very reassuring to be told what is happening and when.
Everything sorted
The experience was fantastic, but the car only had 60 miles left so I had to add additional petrol to the car and this was not given back to me.
Everyone very helpful and courteous, nothing too much trouble
Excellent customer service
Was dealt with promptly. Was phoned when the car was ready and it had been cleaned
The car went in for a brake fluid change, which I was told I could wait for as it only takes half an hour. An hour and a half later, I was able to leave!!
Had to wait there till vehicle was done
Everything which was to be done was and on time.
Every thing was well organised, & trouble free.
No problems and excellent service
Love my new car and all the new features
Staff were friendly and helpful. Made to feel welcome.