Tom Baxter was very helpful got me the best deal he could.

My car was fixed very quickly in what was an emergency situation . I was kept informed all through the process

Everything carried out as asked and kept informed whilst waiting.

Professional staff Everything went very smoothly.

Very accommodating with collection time and personalised to our needs.

I've given it a 5 stars for being completely satisfied with my new mini, my own Christmas present from myself, for myself. And Cooper Norwich helped me achieve that.

Very satisfied

Again, great service

Completely satisfied

Easy booking, provided drop off and collection

Very straight forward

I was very satisfied with the service provided by Sophie Tudor. I was slightly dissatisfied in that I was originally quoted 3.9% APR on the financing arrangement but when asked to sign the documentation the APR was/is 5.9%.

Great customer service from Tom.

Had a brake fluid service, MOT and end of warrenty check, but 24 hours later low oil light came on...so the oil level had not been checked!

Prompt and delivers the necessary tasks professionally

Overall service experience was excellent. Friendly and helpful staff and a nice environment

Because it always is excellent service

Always a consistently high standard throughout any appointment .

Good service with the job done satisfactorily.

No complaints apart from the time waiting for the service to be completed. Having said that we did have the option of a Taxi into the city. Maybe some like a history of the mini to watch or something interactive would help?

Very good, just a bit of a wait for someone to see me when collecting my car.

Extremely friendly and helpful as always.

Completey satisfied with everything.

having owned an oridgional mini car i always wanted another mini and am more than pleased with the countryman i have purchased

Karl Wade , Super nice guy

The problem was investigated and car returned with no charge and very clean.

Your service representative Ms Abbie Hammond provided excellent customer care despite difficult circumstances following a major road traffic accident that took place outside the Cooper Mini Norwich facility on the Friday night before my appointment.

I never have a problem at Cooper Norwich

Extremely friendly and knowledgable sales rep. Excellent experience.

My initial plan was to look for a second hand demonstration model, With Lee Craske expertise and help, I changed my mind and agreed to buy a new model, I am delighted with my choice.

Quick

You serviced the car promptly and I was advised that if I waited an hour or so it would be ready saving me a return journey from Cromer.

As stated very satisfied.

Pleasant, friendly, helpful staff. Car was cleaned, apart from the back window. I had booked a service but not due yet Just MOT. Whatever is used to clean the interior had an overpowering smell, not unpleasant but far too strong. Good job convertible

Good process and we got what we wanted.

Friendly and helpful staff, clean and professional show room. Lee took plenty of time to explain any new additions to the car and how they operated and he was very patient and kind with us, especially as I changed my car order.

No problems with actual service but please see answers to questions 1 and 3

Easy to book my appointment staff very efficient and helpful

Informed they were doing the mot and it would take 90 minutes and would I like my car washed

Every thing was sorted and car return to me in excellent condition !

Went in for full service, was phoned to tell us what it required, all done satisfactory and car cleaned too, bonus

Professional service as always.

I have explained this is my answer on number 1. I feel someone should visit me at my home to correct the garage error. This is my first mini.

Great service and willing to answer all my questions.

The whole experience was easy from start to finish

Explained what they did in service so all was clear. Very nice surroundings to wait during the service and friendly team of people

We received a fantastic service. A very straightforward purchase/handover. Everything was explained in detail both by the salesman (Tom) and retail manager (Jon). We were always warmly welcomed on our visits to Cooper Norwich and would recommend.

It seemed you were more interested in identifying advisories than actually fixing the problem.

Good service

Knowledgable, Efficient ,friendly ,fitted into MY schedule,