All completed

i was very happy with the new experience since covid.

Tom was great, really helpful and gave great service

Good response when I had a problem, booked my car in and gave it a clean .

Excellent Service as always by James Steer & Abbie Hammond

No problems encountered

No reasons to complain

James and his colleagues were very friendly and helpful

Very - Good staff as normal

Car was delivered due to son shielding and everything was completed prior to this and so no stress or hassle on the delivery day. All items were sanitised too.

They offered to collect and return car for mot/service

The latest visit very good

There was absolutely nothing to complain about. Due to coronavirus I was given a 15 minute time slot to arrive and I was seen on time. My car was serviced and I have had no problems since.

Good information list of what's done

Very quick and efficient

Had previous car work done at Halfords. Was overpriced and misinformed. Mini sent me a video of car work being undertaken, talked me through all options

The girl I spoke to initially (Abbie),was very helpful when I phoned,and it was good to see her in person when I took the car in for the service.

very satisfied with service we received

All safety was complied with and the process was very smooth. Staff were helpful and informative

Very organised with coronavirus issues, booking in specific time slots etc, updated me on my cars issue and sorted me a temp car within 3 hours, both cars sanitised and cleaned

Polite, friendly and cheerful reception and service

I was kept up to date, with what was happening and progress

I had a steering wheel changed under warranty, on a 4 year old car, so I am very pleased.

Fabulous customer service and quick turnaround for oil service.

Efficient throughout

They let me know via the video of the condition of my car which was helpful

With the current difficult situation with Covid, everything was done with extreme care and safety in mind, I was very impressed with all the measures put in place to keep customer and staff safe

easy to deal with

Very happy

We were made to feel very welcome from the first point of contact of placing the phone call, all the way through the whole process. Lee introduced himself and then to Ellis who we made the sale through. Lovely not to feel pressured, thank you.

All done as required

Staff helpful and polite.

People listen and give good service

Very impressed

All went very smoothly.

Very efficient and good communication

Carl Wade was very good at his job.

Very efficient and controlled in these difficult times

Obviously it wasn't your normal car purchase being stuck in the middle of a Covid 19 pandemic, but Matt was very good and professional. Considering we only went to look at a used Mini and ending up walking out with a new one, he was excellent.

From my first step, I felt a sense of trust, and respect for the client.

Great service and car lovely and clean inside and out

I was completely satisfied!

Clear process of initial booking, then rebooking due to COVID. Clear comms re drop off, costs of service progress etc

All dealt with quickly and efficiently

Very helpful professional staff.

work (service) carried out as requested and kept notified re booking etc

Polite service

The problem was that explained clearly & solved.

Went smoothly, good covid precautions, kept informed.

No negatives. I like the feedback from the technician via video link. Appreciate the solving of problem with a tyre. Car was very clean on completion.