Good communication, thorough explanation on pick up

The entire team were fantastic. I was kept well informed and my car was delivered quickly and the hand over was brilliant!

Courteous

Kept to time.

The car always gets a clean while there. The staff are always polite and helpful and make you feel like a valued customer.

The problem was sorted quickly and I was given transport to work whilst the problem was identified. The work was done during my lunch hour so it fitted in with work.

Good service

Salesperson was good at information and assisted in my choice

You salesperson Glenn was fantastic we would have not bought the 2 mini from you with out his expert and customer focused approach.

They were efficient supplied all the figures we needed to make a decision then didnt hassle us for a decision once we had decided again everything dealt with no problems.

Professional service provided at all times - I was kept informed of the transactions by Tom Baxter from purchase to delivery

Great sales staff even at a very busy time

Dealt with this Main Agent before,Always polite & egar to please.

Smooth transaction and s good deal.

Andrew was our contact and he was polite and efficient. When we encountered a problem with the cycle rack he was on the case and has promised that the issue will be resolved and we have confidence that he will see it through to the end.

Very helpful salesman

The collection and delivery service meant I wasn't hanging around the garage for a considerable time, I received a video link and was able to benefit from the corporate service scheme.

All the staff were great, helpful and friendly. We shall be back to see Tom Baxter when my daughter needs her first mini.

Good reception. Organised lift into city and made hot drinks while waiting. Car was very clean on return.

Olivia Steel was a happy smiling Sales Executive ,very pleasant to deal with ,very helpful ,any thing she didn't now ,she would dive up stairs to find out ,allowing us time to drown in very nice coffee

Polite and knowledgeable

No problems.

faultless

Easy to arrange a diagnostic day, as it was for actual work to be carried out.

Glenn , sales person was more than attentive and helpful

This is the 2nd Mini I have bought and Jon Taylor was my adviser on both occasions. I like his whole attitude, he in not pushy, answers all my questions and has 'the time' to make sure that I am 100% happy with the purchase. Wish him well in new job.

Serviced carried out new steering wheel fitted because the horn didn't work the wheel wasn't fitted straight after two hours of them trying to correct it I took the car home and noticed it was still not central car going back tomorrow

Kept up to date through every stage

was promised coffee but did not get it but against that car was washed which was unexpected

Helpful, knowledgeable and friendly service. Great communication.

You fitted me in without an appointment and I didn't have to wait long

Salesman very knowledgeable, polite, excellent interpersonal skills. Went out of his way to be helpful.

The staff at the Mini Centre were very friendly and helpful, making the whole process stress free and enjoyable.

Efficient service

Because I was

Service finally carried out to a satisfactory outcome ...

took 9 days to diagnose the problem

Excellent service. Very customer friendly. Vehicle was completed within the time advised. Vehicle returned fully valeted and clean.

Completed early to a good standard.

Everything went smoothly from purchasing car to collection everything was explained clearly

See comnents above. In addition the showroom environment is a fun place to be. Salesman was excellent- could not have asked for more. Scott Joy at Cooper Mini Norwich

because they offered the service plan which did appear to be a more cost effective way of having the mini serviced

It was easy and very pleasant once all the paperwork was out of the way.

Good service

Very knowledgeable staff

Very helpful sales personnel, with offer of further assistance if and when required, there is a lot of equipment which will take a long time to learn about

Customer service was good

Gave the car a wash. It's the little things

Very attentive and helpful staff

Everyone I spoke to at the dealership was very helpful. Robin answered all of my millions of questions and replied to all my emails very quickly.