The staff do all they can to accommodate your needs as a customer, brilliant communication and a friendly persona.

very satisfied

The work has always been satisfactorily carried out and the staff are polite and efficient

Service excellent.

Car aspects explained well

No problems at all.

Clear communication and explanation of service requirements; answered all my questions.

Excellent attention to detail. Polite staff.Kept updated. All as expected.

could not be beter

Good advice on repairs needed. Car runs very well after the work (as it heads to 100,000 miles)

Fault identified and fixed - apparently OK

Prompt service

Very efficient overall.

Required repair was explained to me, liked the video I received and the car was completed quite quickly.

Everyone is so polite and helpful. My car was looked after perfectly. The courtesy car was fab.

The in car computer service history was not updated by you when the car was serviced so I had to make a 40 mile round trip on another day so this could be done.

No problems encountered.

Everything went as planned

Organised and well informed

Jon was knowledgable and understood what I wanted

Everything was as described and service was good.

We seem to receive the same service as everyone else even though we have a older high mileage mini !!

Tyre pressures not set correctly or even anywhere near the same. Waited almost 3 hours for completion of the job which was only to check why one tyre was loosing pressure every few days.

Efficient service

Very helpful staff. Comfortable surroundings. All problems explained well and rectified to my satisfaction

Very pleased with service

Prompt, friendly and efficient service.

Alloy damaged and a further repair needed.

staff very good and helpful always a welcome visit

Worked like clockwork.

From browsing to buying , everything that was meant to happen did and it was a smooth purchase.

Pleasant helpful service for sale and purchase new mini

As I mentioned in the above first box, I felt I was treated very well and looked after.

The staff at the Norwich Inchcape are helpful, charming and never made us feel we were being pressured into anything we did not need or want. In all a delightful experience.

Great service

Easy to speak to. Great communication. Called back in a good time frame. Kept in the loop regarding my service plan payment coming out.

from the moment I walked in through the dear I felt that whether I bought a mini or nor my custom was appreciated

Smooth, punctual, faultless

I’d booked a winter check which said FOC when I entered my reg. unfortunately I had to pay. Still not too sure why.

All staff very welcoming and friendly. Service from Glen was great, always at the end of the phone to answer any questions

Because it was.

The handover seemed to take an awful long time with the finance guy processing two customers at once. Not ideal.

Good feedback and Information

Easy to book and carried out on time.

Was kept informed of all the work being carried out. Video presentation was reassuring.

everything explained and costs given

Responsive and all done to time

See above. Prompt and courteous

Again see above answer

The sales technician Lee who collected my vehicle arrived promptly and I asked if he could return my car as soon as/prefably before 3pm as I had the school run to make. He made a note, And delivered my car back to me before 2pm. Excellent service.