Our sales rating is 4.6
Our rating is based on 7 comments from 23 reviews.
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1.0
This is the very first time I have not given the dealership top ratings. Our experience was marred by the total lack of disrespect shown to us as loyal customers by the cleaning company used by Coopers, no apology offered by third party.
5.0
The salesman was very helpful during the design stage of my Mini and never felt rushed. He was always very helpful in any follow up discussions.
5.0
The staff were professional and courteous at every step of the process. Lucy Syder deserves a special mention as being a real credit to the brand
2.5
Mini clearly focus on cool and this works. But, if you compare the customer journey to more 'conservative' dealers VW then there are times when the level of engagement with staff can appear off hand.
5.0
I was looked after very well, fm my initial enquiry to driving my new mini home.
5.0
5.0
The sales executive, Lucy Syder, was particularly helpful, understanding and excellent in understanding our requirements and arranging test drives. Indeed, all staff were friendly and helpful
1.0
This is the very first time I have not given the dealership top ratings. Our experience was marred by the total lack of disrespect shown to us as loyal customers by the cleaning company used by Coopers, no apology offered by third party.
2.5
Mini clearly focus on cool and this works. But, if you compare the customer journey to more 'conservative' dealers VW then there are times when the level of engagement with staff can appear off hand.
5.0
The salesman was very helpful during the design stage of my Mini and never felt rushed. He was always very helpful in any follow up discussions.
5.0
The staff were professional and courteous at every step of the process. Lucy Syder deserves a special mention as being a real credit to the brand
5.0
I was looked after very well, fm my initial enquiry to driving my new mini home.
5.0
5.0
The sales executive, Lucy Syder, was particularly helpful, understanding and excellent in understanding our requirements and arranging test drives. Indeed, all staff were friendly and helpful
Our service rating is 4.5
Our rating is based on 18 comments from 47 reviews.
View all service reviews
3.5
light on the dash board, at to wait 3 wks for a app.
5.0
All work completed under warranty, car washed and valeted.
5.0
The collect and delivery service was excellent. Valeting brilliant. TLC pack idea is great
4.0
MINI waiting area, not as comfortable as BMW area, staff very helpful, and pleasant
5.0
Mark Small and Aimee Nappin are always a pleasure to deal with. Their superior customer service skills are second to none.
5.0
Wonderful customer service. It cannot be faulted
3.5
I telephoned to book my car in, explained that I had a light showing, I thought it was the brake pads over the telephone I was told it was just because it was in need of a service I needed brake pads and discs
3.0
Coolant level was not topped up with service even though was at the minimum level.
3.0
The whole work,collection ect - they brought the vehicle back with virtualy no fuel in the vehicle, this inconvenienced me greatly.
5.0
Always satisfied very friendly and polite staff.nothing too much trouble.
4.0
Passenger door would not open fron inside and repaired with existing mechanism,inactive ignition car key could not be rebooted. Complimentary oil top up.
4.5
Good overall. Mark as good as always. Parts being on back order the only real issue
5.0
It took a little too long to get a appointment.
5.0
they were very friendly .
5.0
5.0
5.0
excellent customer care from mark
5.0
Very personal, friendly and accommodating staff.
3.5
light on the dash board, at to wait 3 wks for a app.
3.5
I telephoned to book my car in, explained that I had a light showing, I thought it was the brake pads over the telephone I was told it was just because it was in need of a service I needed brake pads and discs
3.0
Coolant level was not topped up with service even though was at the minimum level.
3.0
The whole work,collection ect - they brought the vehicle back with virtualy no fuel in the vehicle, this inconvenienced me greatly.
4.0
MINI waiting area, not as comfortable as BMW area, staff very helpful, and pleasant
4.0
Passenger door would not open fron inside and repaired with existing mechanism,inactive ignition car key could not be rebooted. Complimentary oil top up.
4.5
Good overall. Mark as good as always. Parts being on back order the only real issue
5.0
All work completed under warranty, car washed and valeted.
5.0
The collect and delivery service was excellent. Valeting brilliant. TLC pack idea is great
5.0
Mark Small and Aimee Nappin are always a pleasure to deal with. Their superior customer service skills are second to none.
5.0
Wonderful customer service. It cannot be faulted
5.0
Always satisfied very friendly and polite staff.nothing too much trouble.
5.0
It took a little too long to get a appointment.
5.0
they were very friendly .
5.0
5.0
5.0
excellent customer care from mark
5.0
Very personal, friendly and accommodating staff.