Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.9
Our rating is based on 16 comments from 35 reviews.
5.0
Friendly, efficient and reliable service
5.0
I could not fault the service I received at the garage, brilliant customer service from friendly knowledgable sales people.
5.0
coopers staff are excellent
5.0
cliff proctor was brilliant, would recommend dealer to others
5.0
Grat no problems Jonathan Rosenfeld was brilliant , explained well and supplied numerious coffees
5.0
Overall a very smooth, enjoyable experience
5.0
We were able to be flexible over the registration of the car so that Cooper could get the order done on the 31st March. This was a bit frantic, but we were pleased to help out.
5.0
Brilliant, nothing was too much hassel. All queations answered immediately and communication fantastic. No complaints
5.0
Adam, the salesman, was great to deal with and exclusively saved the deal after an indifferent start. He is very good as I rarely give people a second chance.
4.0
the salesman tended to be a bit forgetfull when he said he would phone back and then forgot to.
5.0
The Sales person Noel was extremely helpful and offered great selection choices on getting the right combination for my car.
5.0
polite and helpful kept in touch throughout
5.0
The service was excellent and nothing was too much trouble
5.0
Adam has excellent product knowledge and is a pleasure to deal with. As a family we have now bought two MINIs from Adam and each time he has been brilliant.
5.0
An excellent team who made us feel important and valued.
Our service rating is 4.5
Our rating is based on 23 comments from 63 reviews.
5.0
Everyone I deal with at the dealership is friendly and professional very helpful
4.0
I wasnt happy at the dealership not drying the inside of my vehicle out but after i spoke to them they took it back and sorted the problem
5.0
It's a distance for me to travel to get to the dealership, that is the only problem I have.
5.0
O nly went to dealer to renew TLCpack no work carried out.
5.0
Always more than helpful, a friendly efficient serrvice
5.0
Very impressed with the level of service and a courtesy car was waiting without asking.
5.0
They gave me a courtesy car.
5.0
Very friendly and helpful staff thoroughly pleased with my whole fist mini service experience
5.0
Excellent service but expensive
5.0
Loan car made avilable for a few hours but only a few miles of fuel in it.
5.0
Pleasant reception. Lift given to local park and ride. Work completed speedily. Checks I asked for completed and no charge made.
4.0
Excellent service with a brilliant courtesey car.
5.0
The staff,every one of them, always make me feel as tho' I'm important, they don't go 'over the top' but it's always a pleasure going there. I'd be very pleased if you would pass this on to them.
5.0
The staff at the dealership didn't ask me what the recovery person had said was wrong with the car.
1.5
Cost 250 to diagnose a damaged electrical cable. Wanted a further 150 to repair
1.0
agreed to pay 15 for courtesy car but when I arrived it had been sold and i wasnt informed. no wash or valet after service i was disgusted
5.0
Like the way the MINI was valeted staff always very friendly and carring
2.5
Car developed a fault on driving away from dealership. Fault oxygen sensor which was working fine before the mot exhaust test
5.0
They have always treated me perfectly in every way I tell them so at every opportunity. That applies to every single person I have met.
3.0
The repair was expensive and the car had an inspection underneath but I have no idea what that included..