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Customer Reviews.

sales

5

No problems encountered at all

11 September 2018

service

4.5

Forgot to reset the ‘service due’ warning, so have to take it back to get this done

11 September 2018

service

5

Service completed well on time, staff friendly.

10 September 2018

service

5

Plenty of information relayed by the service department and on the accompanying video.

07 September 2018

service

5

Easy and friendly service from staff and did the service on the car in good time whilst i waited.

05 September 2018

sales

5

5 stars mainly to Jon Taylor

04 September 2018

service

5

Very efficient and good workmanship.

03 September 2018

service

5

SelfSelection booking appointment, great waiting area and excellent customer service.

03 September 2018

service

5

All item addressed and car made available at the time requested.

02 September 2018

service

5

Service was completed within the time slot, at the price I was quoted when booking the service. , the car was returned to me sparkling after being valeted , I think this is a nice touch , all part of the mini experience.

31 August 2018

service

5

Extremely professional approach to handling my warranty issue, in a timely manner.

30 August 2018

service

5

Work carried out was good and timely.

28 August 2018

service

5

very efficient.

27 August 2018

service

5

love the video summary

27 August 2018

service

4

The only reason for not being completely satisfied is that on the day I took my car in there was only one person on the service desk. She was great, really friendly and helpful and I could see she was working hard. Unfortunately it was busy.

27 August 2018

service

5

Prompt efficient and loan car

23 August 2018

sales

5

Could not fault anything, sales information ,delivery date as planned

23 August 2018

service

5

Satisfied

23 August 2018

sales

4.5

We arrived to collect our brand new car to be advised that it had broken down. This took a few hours to fix, however not the fault of the sales team.

23 August 2018

service

5

Well handled throughout.

15 August 2018

service

5

Could not fault service.

13 August 2018

service

5

I could not get to the garage for a service due to a health reason and the car was collected and returned to me without charge.

10 August 2018

service

5

The staff went out of the way to make sure our car was seen to, as we were going on holiday. Yes we had to wait to have it done but they dropped us off at a Retail park so we were not just hanging around.

09 August 2018

service

5

Nothing was too much trouble and everything was easy and smooth

09 August 2018

service

5

All parties were extremely helpful in both recovering and repairing my vehicle.

09 August 2018

sales

5

All round great experience

07 August 2018

sales

5

Very helpful and persuasive!

07 August 2018

service

5

Great service as always

06 August 2018

sales

5

Brilliant service

06 August 2018

service

5

James was very friendly and the work was carried out well

05 August 2018

service

5

good communication and friendly service

04 August 2018

service

5

Always friendly helpful always there when you need them

01 August 2018

service

3

I wanted to order some touch up paint for my car told to go to BMW, no reason given, not very helpful ! As above.

01 August 2018

service

4

Because it in the main met my expectations I think the reluctance to provide transport was a major disappointment

28 July 2018

service

3

Needed 2 year service even though only 2000 miles on clock, because apparently built around a year before we bought it.

27 July 2018

service

5

I didn't have to wait to be welcomed at the service desk, was dealt with promptly and telephoned about an hour later to tell me that all was completed and satisfactory.

20 July 2018

service

4

The only grumble I have is that a loan car was not available whilst our car was being looked at.

13 July 2018

service

5

The customer care was good kept updating on progress

10 July 2018

service

5

Good feedback

10 July 2018

service

5

Georgie was really helpful and put together a plan for my next couple of services and MOT and accommodated my request for a Saturday service as I work away from home a lot.

10 July 2018

sales

5

I dealt mostly with one representative,John Taylor,and he was constantly helpful and expert in every respect

09 July 2018

service

3

My car was also booked in for repairing a fault, this was the 3rd time for the same fault. Sadly, the fault is not corrected, even though several parts have been replaced and the software has been updated. The staff have been great about it.

07 July 2018

service

5

Always excellent

05 July 2018

service

5

Again car looked after as I would expect

05 July 2018

service

5

They do ‘what it says on the tin’

05 July 2018

service

5

speedy service and loan car given

05 July 2018

service

5

Always friendly service and prompt when dealing with enquiries.

05 July 2018

service

5

Because I was completely happy

30 June 2018

service

5

Great service, even gave my dog water and a biscuit while we waited

27 June 2018

service

5

Top class service