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Customer Reviews.

service

5

Because I was completely happy

30 June 2018

service

5

Great service, even gave my dog water and a biscuit while we waited

27 June 2018

service

5

Top class service

20 June 2018

service

5

Service executed un good time and to the specification required

18 June 2018

service

5

Excellent communication

12 June 2018

service

5

Nothing too much trouble

09 June 2018

service

5

I was told how long the service would be and was informed when it was done. Well within the time.

09 June 2018

service

5

Car delivered and returned as promised.

09 June 2018

service

2

when I went to get into my car I realised it had not been valeted as promised when I left it in for fixing ,following a warning signal which came up on my dash.

02 June 2018

service

5

Everything fine

01 June 2018

service

5

Nothing is too much trouble

29 May 2018

service

5

Good time-keeping. Friendly hospitality whilst waiting.

29 May 2018

service

5

Picked up the car and serviced it without any hassle whatsoever...

28 May 2018

service

1.5

3 attempts to fix the rear washer so far its had the motor assembly replaced twice in less than 6 months. Problem with heavy rust misting and whine from Polly belt not resolved can not find fault. paint work issues not inspected.

28 May 2018

service

5

Reasonable price this time and fitted my new number plate for me

28 May 2018

service

5

Everything was dealt with

28 May 2018

service

4

Same as above. The customer service is excellent, but I don't like the idea of the courtesy car excess being £1000 which is reduced to £50 for a £15 payment. It pressurises you into paying the £15.

22 May 2018

service

5

On time, price and car returned in A1 condition

22 May 2018

service

4

Speaks for itself

22 May 2018

service

5

Friendly helpful staff

21 May 2018

sales

5

Molly was really personal and was there even when off work! She would email me and keep me updated and when I requested to not take payment in front of my husband she sorted it

18 May 2018

sales

5

I live a distance from the mini garage I purchased from, the garage arranged delivery to me which helped immensely

17 May 2018

service

4

It is very efficient, however cannot give a fifth star as the replacement parts are so expensive.

17 May 2018

sales

5

Very happy helpful staff

15 May 2018

service

4

As above food service and helpful, friendly staff

13 May 2018

sales

5

Molly was brilliant. Good customer care. Speedy delivery

11 May 2018

service

4

As above really - responsive staff who behave in a timely manner.

10 May 2018

sales

5

Again just the professionalism of the team

09 May 2018

sales

5

Service provided by Molly Phillips

09 May 2018

sales

5

Jonathan & Glen from Cooper Mini Norwich have been extremely helpful , responsive & proactive in helping us get the best deal available . They have been amazing !A real asset to Cooper Mini !

09 May 2018

service

5

Smooth experience from start to finish. The only thing to possibly mention was that the courtesy car could have been cleaner inside, but that's really only a minor thing!

06 May 2018

service

5

See above

05 May 2018

service

5

My Satnav was sorted out whilst I waited. I was able to just drop in without an appointment

04 May 2018

service

5

Speedy service

04 May 2018

service

5

No complaints.

01 May 2018

sales

5

Noel and Lee looked after me explained everything I asked found my ideal mini ?? thank you

01 May 2018

service

5

Brilliant service from you all

01 May 2018

service

5

I must be I traveled from Norfolk to Leicester to deal with Jade and Chelsea!

01 May 2018

service

5

Hassle free.

30 April 2018

service

3

I used their service centre to repair the drivers door not opening, on collecting the vehicle itÂ’s and driving home the warming lights for anti traction and tyre lights are now constantly on. Called them on arriving home and they said check tyres.

30 April 2018

sales

5

I could not have asked for any more time or attention that I received. Nothing was too much trouble.

29 April 2018

service

5

Completely Satisfied

28 April 2018

service

5

Quick & easy from reception to works dept. Taking time to explain.

27 April 2018

service

5

Issues dealt with

23 April 2018

service

5

Because there was a mix up on timing (probably my fault) a taxi was arranged to take me home. Excellent!

22 April 2018

sales

5

The staff were all very helpful, pleasant , which made the whole experience of buying the car so easy

21 April 2018

service

5

Work was done on time and in the time stipulated

20 April 2018

service

5

Great customer service

18 April 2018

service

4

Apart from question 1 the service has always been excellant

13 April 2018

sales

5

Molly was very pleasant and knowledgeable. She really made us feel that we were being looked after. Noel was also very good to deal with and looked after us doing the paperwork.