No problems encountered at all
No problems encountered at all
Forgot to reset the service due warning, so have to take it back to get this done
Service completed well on time, staff friendly.
Plenty of information relayed by the service department and on the accompanying video.
Easy and friendly service from staff and did the service on the car in good time whilst i waited.
5 stars mainly to Jon Taylor
Very efficient and good workmanship.
SelfSelection booking appointment, great waiting area and excellent customer service.
All item addressed and car made available at the time requested.
Service was completed within the time slot, at the price I was quoted when booking the service. , the car was returned to me sparkling after being valeted , I think this is a nice touch , all part of the mini experience.
Extremely professional approach to handling my warranty issue, in a timely manner.
Work carried out was good and timely.
love the video summary
The only reason for not being completely satisfied is that on the day I took my car in there was only one person on the service desk. She was great, really friendly and helpful and I could see she was working hard. Unfortunately it was busy.
Prompt efficient and loan car
Could not fault anything, sales information ,delivery date as planned
We arrived to collect our brand new car to be advised that it had broken down. This took a few hours to fix, however not the fault of the sales team.
Well handled throughout.
Could not fault service.
I could not get to the garage for a service due to a health reason and the car was collected and returned to me without charge.
The staff went out of the way to make sure our car was seen to, as we were going on holiday. Yes we had to wait to have it done but they dropped us off at a Retail park so we were not just hanging around.
Nothing was too much trouble and everything was easy and smooth
All parties were extremely helpful in both recovering and repairing my vehicle.
All round great experience
Very helpful and persuasive!
Great service as always
James was very friendly and the work was carried out well
good communication and friendly service
Always friendly helpful always there when you need them
I wanted to order some touch up paint for my car told to go to BMW, no reason given, not very helpful ! As above.
Because it in the main met my expectations I think the reluctance to provide transport was a major disappointment
Needed 2 year service even though only 2000 miles on clock, because apparently built around a year before we bought it.
I didn't have to wait to be welcomed at the service desk, was dealt with promptly and telephoned about an hour later to tell me that all was completed and satisfactory.
The only grumble I have is that a loan car was not available whilst our car was being looked at.
The customer care was good kept updating on progress
Georgie was really helpful and put together a plan for my next couple of services and MOT and accommodated my request for a Saturday service as I work away from home a lot.
I dealt mostly with one representative,John Taylor,and he was constantly helpful and expert in every respect
My car was also booked in for repairing a fault, this was the 3rd time for the same fault. Sadly, the fault is not corrected, even though several parts have been replaced and the software has been updated. The staff have been great about it.
Again car looked after as I would expect
They do what it says on the tin
speedy service and loan car given
Always friendly service and prompt when dealing with enquiries.
Because I was completely happy
Great service, even gave my dog water and a biscuit while we waited
Top class service