Did what they said they would do.
Did what they said they would do.
Good quality customer service.
Everything went well - loan car was ready to go. Efficient hand over
Because of the answer given in the previous box.
Good job done
Very helpful and professional.
As always very friendly and informative
I cannot fault the service shown to me.
Great service from sales exec, Jon Taylor
Love the car
Sales assistant (Andrew) came across as both slightly condescending and also so laid back as to almost be disinterested. Didn't explain all of the options on the car. Noel was better/helpful and ultimately the problem was solved
Poor service on collection day. Finance not sorted, car had a damaged stripe and badges missing. Overall took five hours to collect a car that had to go back two days later for new stripes. Still no badges ! New car outside in rain for collection
There was a couple of outstanding jobs from a previous service that needed to be attended to. But otherwise all good.
Very professional, nothing was to much hassle.....lee was running around to speed up the process.
Molly Philips kept me updated right from start to finish and couldn't have been more helpful.
did what they said
Complications with a repair led to leaving car overnight and an unwanted extra 60 mile round trip to collect it.The rear lights were removed and cleaned and when I got home and opened the doors neither trim panel had been replaced properly.
Competent and knowledgeable.
You normally give the car a wash and I don't think this happened this time . This wouldn't have mattered if you hadn't said you were going to do it . It's a minor point
car was still a little dirty in places, around wheel arches especially.
The issue was completely resolved and nothing was too much trouble
Ability to respond to issue so quickly with minimal fuss
Very happy, the boys were very helpful and welcoming
My mini is still telling me it needs a service (which is what it went in for) - I have contacted but received no reply. Apart from that everything was done to a good standard.
I was kept well informed throughout the process
Service was excellent
On time, welcoming and courteous
Always had a friendly welcome and offered refreshments, most questions answered to a satisfactory level but we were left alone several times for a considerable length of time.
All done as expected
All went smoothly easy to book
Major jobs done but spurious minor windscreen washer alarm not attended to as requested
Pleased with the work carried out
As above plus they sorted out the problem with my tyres
Molly was excellent and explained everything brilliantly
Did what I asked for
Very good service - can not fault overall performance in any way
Very good service. Proactive and good communication. I liked the video of the repairs required sent by email.
I loved the little video from the mechanic that I received on my mobile phone, documenting the work that needed doing. Great idea.
And you cleaned the car as well thank you
Easy to book and door to door service
Fast and efficient without feeling like youre being rushed
We have purchased many Mini's over the years, Molly was very helpful and knowledgeable,and spent the time showing us the finer details on the car.
Just no problems ..clear video
Friendly staff, very easy to deal with.
I would have given top marks except for the fact that the 'background 'music was so loud and not something that was easy on the ears. I took earphones to listen to a download whilst waiting but could still hear the jarring sound.
We looked after very well, not just the people we were dealing directly with but the whole team were very friendly and professional.
Staff friendly service good