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Customer Reviews.

service

5

Work was carried out efficiently and promptly in a relaxed atmosphere. Advised of what was being done on my car. Car was like new after the valet.

08 December 2017

sales

5

Relaxed and friendly atmosphere I look forward to going to the store each time I go there and the coffee is perfect

08 December 2017

sales

5

Friendly, approachable and knowledgeable staff. Attractive showroom.

07 December 2017

service

5

Courtesy car provided and also a video was sent showing up to date condition of the car that others do not provide

07 December 2017

service

4

I was surprised that the garage had not contacted me to say MOT and service were due

07 December 2017

service

4

Staff are very friendly and helpful.

06 December 2017

sales

5

Because I was

06 December 2017

service

2

An obvious 'lumping' noise from the rear of my Mini was to be checked, I was told that a loose numberplate screw was the culprit. It wasn't. The noise is as prominent as ever, I don't understand why the real cause wasn't picked up when investigated!

05 December 2017

service

5

I had a test drive in a Clubman , which has made me make the decision to have a new one in March 2018

30 November 2017

service

5

Work started soon after arrival before time of appointment.Staff pleasant and helpful. Work took less time than expected.

28 November 2017

service

3

Annoying that I had to return 5 mins after leaving as problem with rear tyre pressure. Very pleased they changed time but not happy that settings were not left as they found them.

28 November 2017

service

5

Done quickly with minimum inconvenience and friendly service with clear and concise information given

27 November 2017

sales

5

Pleasant helpful staff . Very knowledgeable , enthusiastic butnot at all pushy and obviously love minis

27 November 2017

service

5

Everything was delivered as promised.

27 November 2017

sales

5

Excellent service from start to finish

24 November 2017

service

5

Treated like a VIP. Nothing much trouble

24 November 2017

service

5

Excellent

23 November 2017

sales

5

Molly was a lovely lady, provided all the salient points of the vehicle, priced up our requirements and off we went on a test drive.Her knowledge was first class and due sold us the car in a non pushy way. I much prefer dealing with a lady in sales.

22 November 2017

service

5

We had no appointment yet your staff still helped accommodated us

21 November 2017

service

5

Mark ames was a pleasure to deal with and the entire service team where amazing with great customer service skills and kept me updated throughout the process

21 November 2017

service

5

As above they outshone my nearest Mini retailers (Stratstone and Lloyd) in resolving an issue for Mini HQ and providing the best TLC package

17 November 2017

service

5

The service I received was excellent and couldn’t be faulted

16 November 2017

service

5

Extermley satisfied they are very helpful and will do anything for you to make sure you are very well looked after.

16 November 2017

service

5

My vehicle part was not available on the day ( not their fault) I kept their courtesy car overnight, collected my car the next day . They didn’t charge me for the work as my car was only just out of warranty. I was delighted with the service.

15 November 2017

service

5

I can’t say more I was very satisfied

14 November 2017

service

5

Not only did the job but valeted the car as well.

10 November 2017

service

5

Because I am completely satisfied- they only had to change a bulb.....

09 November 2017

service

3

As above, the sales were brilliant but the service I have had since buying my car has not been very good

09 November 2017

service

5

Car was completed very quickly, we were offered a lift to the shops and we were picked up again

09 November 2017

service

5

Always helpful

09 November 2017

service

5

Car was fixed quicker than initially expected.

09 November 2017

service

5

Staff always very helpful

08 November 2017

sales

5

Very helpful

08 November 2017

service

5

Since i bought my vehicle i have had no issues with the level of service.

07 November 2017

service

5

Always a Superb after care service, from Jonathan collecting the car and Mark and James keeping me informed.

07 November 2017

service

5

Great service ...beautiful car x

07 November 2017

service

5

Good experience.

07 November 2017

service

3.5

The service itself and the staff were fine. However, the car was cleaned to a very poor standard and I would have expected far better. I was also surprised to have no paperwork at all following the service.

05 November 2017

sales

5

Any queries delt with efficiently, and professionally.

03 November 2017

service

5

Staff were extremely helpful and informative, it was my first visit

01 November 2017

service

5

Car went in for an MOT and 3 year quality check. As a result of this the engine was replaced. All well communicated, well explained and relatively painless.

01 November 2017

service

5

Again, excellent service and efficiency.

01 November 2017

service

4

It would have helped to be told what work was done to the car during the service

01 November 2017

sales

4

Although process took some time we were offered refreshments

31 October 2017

sales

5

Great salesman

31 October 2017

service

5

service quickly arranged and quickly done also the car was cleaned inside and out.

28 October 2017

service

3.5

Lack of continuity/dealer knowledge between reminder message left and when I returned call.Inside of car not (well) cleaned.Auto provided as courtesy car (ok for me, but I might never have driven one)

27 October 2017

sales

5

I was kept up to date with the delivery and when my car arrived Lee sent me a photo of it on the transporter. Also because I needed it in a hurry he turned it around in record time

26 October 2017

service

4

They have always been helpful.

22 October 2017

service

5

Good feed back