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Customer Reviews.

service

4

always efficient and helpful

27 November 2018

service

5

I was kept informed of the service progress by email and phone during the day. The collect and return service was excellent.

27 November 2018

service

4

See above. I wanted to know when my tyres might need replacing and what else I could do to be safe

23 November 2018

service

3.5

Yes. However I was expecting the car to have a valet and was disappointed that it wasn't done very well.Also I received a message with a link to a website. This allowed me to access video of the health check on my car but I couldn't hear anything.

23 November 2018

service

1.5

see 1 above

23 November 2018

service

5

Work done within time quoted, no delays.

22 November 2018

service

5

A great driving experience.

22 November 2018

service

5

As above, Mini Norwich goes above and beyond - for this reason I intend to upgrade/purchase my next car through them as well.

21 November 2018

service

5

Quick turnaround of car and kept informed

21 November 2018

service

4

All good

21 November 2018

service

4

Only reason it's not higher is the service took a lot longer than I had anticipated so there wasn't time for my car to be cleaned

20 November 2018

service

4

All good but valeting of car very average especially inside

19 November 2018

service

5

All my issues were dealt with promptly and Georgia kept me in the loop all the way through.

17 November 2018

service

4

Honest appraisal of my 17year old Cooper.

17 November 2018

service

5

Very efficient

15 November 2018

service

5

Service straightforward, quick

15 November 2018

sales

5

Very attentive staff made you feel special and you didn't feel pressurised or hassled. You were left to browse. The experience was very relaxing and friendly. I especially liked your hot chocolate!

14 November 2018

service

5

All really good with no issues

14 November 2018

service

3

not happy they disconnected the dash cam. If you are collecting my car i think the dash cam should be on constantly ... unless you are trying to hide something!!!!!!!!!!!!!

13 November 2018

service

4

There was room for improvement overall

13 November 2018

service

4

Always room for improvement

13 November 2018

service

5

Very pleasant lady booked me in & very helpfull

13 November 2018

service

5

Work completed quickly and well done

13 November 2018

service

4

Loan car not available at this time

13 November 2018

service

5

Service,MOT,end of warranty check, car wash and vacuum all in less than two hours. Was sent a video of the car on a ramp.

13 November 2018

service

5

See above

13 November 2018

service

5

Staff kept me informed throughout process, providing helpful advice.

13 November 2018

service

5

No complaints

13 November 2018

service

5

Completely satisfied From the greeting when first arrive to the outstanding level in which you look after us customers

13 November 2018

service

5

Because nothing was too much trouble. A very friendly atmosphere and the coffee was lovely.

12 November 2018

sales

5

The car is just what we ordered, finance easy to arrange, purchase all went smoothly and pleasantly.

09 November 2018

sales

5

Any glitches or questions soon dealt with.

08 November 2018

sales

3

I found the attitude of some the staff slightly condescending/patronising and, when I had an issue (i.e. unable to tie down a delivery date), dismissive.

07 November 2018

service

5

I was kept well informed, any additional work was checked with me and work not deemed necessary was not completed and reported back to me. I felt the price was competitive and staff take the time to look after customers.

06 November 2018

service

5

Easy to drop off and pick up. All work explainedwell.

06 November 2018

service

5

Good overall service

03 November 2018

sales

5

Andrew Britton made me feel like a valued customer, talked through details of the car and the purchase in a straightforward manner without pressure at any point.

02 November 2018

service

5

MOT and service done very quickly and efficently.

01 November 2018

sales

5

Andrew was exceptionally good at helping us with our decision-making; he knows the product range very well and this really helped us.

01 November 2018

sales

5

Cooper Norwich made replacement a very easy process.

31 October 2018

service

4

I have been well-communicated with throughout.

29 October 2018

service

5

A choice of having a replacement car or having it picked up was given to fit in with my own routine.

29 October 2018

service

5

Never had a bad experience with you all

27 October 2018

service

4

The fault was remedied the next day and as yet hasn't reoccurred.

26 October 2018

service

5

Service completed within agreed timescale and for the negotiated price. Car returned clean.

26 October 2018

service

5

Timely

26 October 2018

service

1

Damage to wheel that Coopers wont take responsibility for, basically accusing us of lying.

26 October 2018

service

5

I am treated with respect and courtesy when I speak to anyone in the Mini Centre and they are extremely helpful.

26 October 2018

service

5

Simply fabulous

26 October 2018

service

5

The video of the service was useful